Notice and Takedown

Last updated: to be confirmed before launch

1. What this page is for

If you believe material you hold rights in is being made available through Hopp, this page tells you how to tell us, what your notice needs to contain, and what we will do about it.

Please read section 2 first. It is not a refusal — it is what usually decides where a notice should go, and sending it to the right place is faster than sending it to us.

2. What Hopp is, and what that means for a notice

Hopp is a media player. It plays a playlist file or a provider account that the user supplies themselves. It ships with no content, no directory of sources, and no way to search or discover them: there is no server-side list for the app to consult, because no such list exists.

We also cannot see what any user plays. Playlists, credentials, favourites and settings are encrypted on the device before anything reaches our servers, with a key we never receive. What we store is an opaque blob we cannot read.

Two things follow, and they are the whole of what we can and cannot do:

• We cannot remove material from Hopp, because we do not host, index, link to or transmit it. The material is on a service the user already has, reached with an address the user already had.
• We can act on an account of ours. Using Hopp with content you have no right to breaches our Terms of Service, and a notice that identifies a Hopp account is one we can act on.

If your notice is about material on a streaming service, it belongs with that service or its host. If it is about a Hopp account, or about the app itself, it belongs here.

3. How to send a notice

Send it to our designated agent:

to be confirmed before launch Hopp Apps [email protected]

Email is enough; nothing has to be posted.

4. What a notice must contain

So that we can act on it without writing back for the basics:

1. Who you are — your name, the rights holder you act for if that is someone else, and an address and email we can reply to.
2. What the material is — enough to identify it: the title, and where you say it is being made available.
3. What right you hold in it, and on what basis you are entitled to complain.
4. What you are asking us to do, given section 2.
5. A statement that the information in your notice is accurate, and that you believe in good faith that the use you describe is not authorised by the rights holder or by law.

A notice that names a Hopp account should say how it was identified. We cannot search for an account by the content it plays — we cannot read what it plays.

5. What happens, and when

• We acknowledge every notice within two business days of receiving it. Business days, not calendar days: a Friday notice is acknowledged by Tuesday, and we would rather commit to a date we keep.
• We review it against the app as it is built and shipped. That review is a matter of record, not opinion: our build fails automatically on any provider name, address or directory reference anywhere in the app, on every change, and the fixtures used in testing are generated by a script in our source tree rather than taken from anywhere. We are glad to supply the output of those checks, or source access under a suitable agreement, on request.
• If the notice concerns a Hopp account, we act under our Terms of Service, which may include suspending or terminating it.
• If the notice concerns the application itself, we answer with what we found, including when the answer is that the material is not distributed, hosted, indexed or linked by Hopp and we have no technical means to serve it.

We will tell you the outcome in either case.

6. Counter-notice

If we acted on your account and you believe we were wrong, write to the same address with your account's email, what was actioned, and why you say the use was authorised. We will review it and reply.

7. Repeat infringers

Accounts that repeatedly breach the content terms of our Terms of Service are terminated.

8. Misuse

A notice sent to silence lawful use, or one that misstates who holds a right, wastes the time of people who handle real ones and may carry consequences for the sender under the law of the Netherlands.

9. Contact

to be confirmed before launch — Hopp Apps, [email protected].